I got an e-mail from jetBlue today and this was the content. You just don’t see much of this these days.
While they did drop the ball, kudos on the quick response to apologize and try to make good.
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This post has 2 comments (now closed):
Noelle
Tue :: 27 :: Feb :: 2007 :: 06.58 pm
I appreciate that jetBlue has taken responsibility for what went on a couple weeks ago. They have established a refund program for delays and are back-dating the refunds to the customers involved. I have flown jetBlue a few times. The last time wasn’t up to par, but I am more than willing to give them another chance because I think the service, cleanliness, and price is well worth it.
Sean
Wed :: 28 :: Feb :: 2007 :: 12.16 am
I’m with you, I am going to fly them next time because I enjoyed by flights to and from Cali in October. Can’t beat that legroom for me.
However, based on the fact that they apparently still don’t the kinks worked out yet — they cancelled a bunch more flights again recently — maybe not fly them during the Winter months. 😉